Returns & Exchanges
At mixsoon, we prioritize your skin's health and want you to be completely satisfied with your minimalist beauty routine. If a product isn't the right fit for your skin, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack the unused items in their original glass or plastic packaging to ensure they are protected from damage during transit.
Ship to mixsoon
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our team verifies the condition of the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing